投诉

ag体育投注 takes complaints seriously 和 manages complaints seriously. Although we strive for excellence in the way we deal with students, 员工和更广泛的社区, there may be times where you are not satisfied with your experience.

The way we manage complaints is published in our policies 和 procedures 和 may vary depending upon the type of your complaint.

 

学生抱怨

If your concern relates to you as a student of the University you need to follow our procedures as set out with student complaints.

查看学生投诉

员工的投诉

If your complaint relates to you as a staff member of the University, you need to follow our human 资源 和 staff related complaint procedures.

处理员工投诉

匿名投诉

下 学生投诉管理程序,在下列情况下,你可提出匿名投诉:

  • 它被认为是严重的性质.
  • it contains or points to good evidence of misconduct, error or some other significant institutional flaw.
  • 法律规定.

投诉是匿名提交的, it may limit the University’s ability to properly investigate the complaint 和 to inform the student of the outcome of the complaint management process.

匿名投诉

公共利益披露

If your complaint is related to wrongdoing by the University, you may be able to submit a 公共利益的披露 (PID) under the protection of the PID Act.

了解更多关于PID的信息

公众的抱怨

Any member of the public can submit a public complaint. 工作人员 和 students can also use this process providing the matter is not related to your employment or enrolment at the University.

在你提交正式投诉之前, we recommend you raise your concern with the person or section involved. This provides the parties involved a chance to address your complaint. Many complaints can be resolved without the need to lodge a formal complaint.

If you have been unable to resolve your concern to your satisfaction or you are unable to contact the person or section directly you can lodge a formal complaint in writing via mail or email.

ag体育手机app的投诉流程

Our process for h和ling complaints is written in our 投诉管理政策 (必须在 政策 & 程序管理器 查看) 学生投诉管理程序.

After you have submitted a formal complaint you can expect to receive an acknowledgement receipt within five University working days. The University will then aim to resolve your complaint within six weeks.

If you are dissatisfied with the outcome of your formal complaint you can raise your complaint with any relevant external organisation. Western Australian government agencies that investigate complaints include: